Privacy Policy

1. Who we are and scope

ClipKiwi is operated by METALUS HOLDINGS LLC ("ClipKiwi," "we," "us," or "our"). This Privacy Policy applies to the ClipKiwi mobile application, our website at app.clipkiwi.com, and related support services (together, the "Service").

2. Information we process

Account and identity information

• Email address, internal user ID, sign-in method, and authentication records.
• If you sign in with Apple, Google, or Facebook where that option is available, the provider account identifier and basic profile information you authorize that provider to send us. If you use Apple's Hide My Email feature, we may receive an Apple private relay address. We do not receive your Apple, Google, or Facebook password.
• Account settings, credit balance, subscription or entitlement status.

Creative inputs and results

• Photos, videos, prompts, editing instructions, template choices, and style selections you submit.
• Generated or edited images and videos, task status, and creation history saved to your account.
• Reports or safety signals produced when content is checked for prohibited or harmful use.

Purchases and rewarded activity

• Product, subscription, transaction, entitlement, payment-status, refund, price, currency, and billing-country information supplied by the Apple App Store, Google Play, or our purchase-management provider. We do not receive or store your complete payment-card number, card expiration date, or card security code when payment is handled by an app store or payment provider.
• Records of credits purchased, granted with a subscription, spent on generation requests, returned after failed tasks, or earned through rewarded activity.
• Rewarded-ad completion events used to add the displayed reward to your account.

Device, usage, and diagnostic information

• Device and advertising identifiers, app version, operating system, language, time zone, and network information.
• IP address and approximate location inferred from IP address or device signals; we do not request precise GPS location for the core Service.
• Feature interactions, attribution data, ad events, crash logs, diagnostics, performance data, and security logs.
• Website cookies, local storage, SDKs, pixels, or similar technologies used for authentication, preferences, security, analytics, and legally permitted advertising or measurement.

Support and legal communications

We process the information you include when you ask for support, request deletion, report content, submit a copyright notice, or otherwise contact us, together with the records needed to respond and verify the request.

Device permissions

Depending on the feature you choose, ClipKiwi may ask for access to photos, videos, the camera, notifications, or device storage. These permissions are used only for the feature described in the permission prompt and can be changed in device settings.

3. How we use information

• Create and secure your account and keep you signed in.
• Upload inputs, run the requested AI or editing task, deliver results, and maintain history you choose to save.
• Maintain credits, subscriptions, purchases, renewal status, rewards, receipts, failed-generation credit returns, refunds, and customer support.
• Operate, troubleshoot, analyze, and improve performance and reliability.
• Prevent fraud, abuse, unsafe generations, infringement, and unauthorized access.
• Show and measure ads where the app offers ad-supported or rewarded features.
• Comply with legal duties and enforce our Terms of Service.

Where applicable law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating and securing the Service, compliance with law, and consent where required. You may withdraw consent through the relevant device or app control; doing so may make the related feature unavailable.

4. Creative content and AI processing

AI image generation, image enhancement, and AI video generation require the selected input and instructions to leave your device. We send the information needed to our servers and contracted cloud, rendering, content-safety, and AI processing providers so the requested task can run.

Photos may contain faces. ClipKiwi processes facial appearance only to perform the transformation you request. We do not use the Service to identify you, verify your identity, or create a face-recognition database.

Your private inputs and results are not published to other users by default. The current Service does not provide user-to-user posting, comments, or direct messaging. Templates, sample images, and showcase material displayed inside the app are supplied by ClipKiwi or its licensors, not by other users.

5. Service providers and other disclosure

We disclose information only as needed for the purposes described in this policy:

We may also disclose information as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality protections and notice where required. We do not disclose private creative content merely because another company requests it.

6. Advertising and analytics

ClipKiwi may show standard or rewarded ads. Advertising and analytics providers may process device or advertising identifiers, IP-derived approximate location, app interactions, ad impressions, clicks, and conversion events to deliver, limit, measure, and protect advertising.

We do not sell personal information for money. Depending on your location and how an advertising partner operates, using identifiers for personalized ads may be treated as a "sale," "sharing," or targeted advertising under local law.

On iPhone and iPad, ClipKiwi asks through Apple's App Tracking Transparency prompt before any advertising or measurement partner is allowed to use the device advertising identifier (IDFA) to track you across apps and websites owned by other companies. If you decline, or if you later switch ClipKiwi off under Settings › Privacy & Security › Tracking, that identifier is not used for cross-app tracking and you may see less relevant ads rather than fewer ads. On Android you can reset or delete the advertising ID and opt out of ad personalization in your device settings.

You can also use any consent or privacy control shown inside ClipKiwi. To opt out of the sale or sharing of personal information, or of targeted advertising, email support@clipkiwi.com with the subject "Do Not Sell or Share My Personal Information." Tell us the email address on your ClipKiwi account so we can locate it. We honor a recognized opt-out preference signal, such as Global Privacy Control, that reaches our website through your browser, and we do not require you to create an account to opt out.

Our website may use cookies, local storage, or similar browser technologies for security, navigation, preferences, analytics, and measurement. You can manage browser storage through your browser settings, although some site functions may not work as expected if storage is blocked.

7. Retention and security

We retain information only for as long as reasonably necessary to provide the Service, maintain your account and saved history, complete purchases, prevent fraud, resolve disputes, and meet legal obligations. The period depends on the category:

• Account information and saved creative history are retained while your account is active or until you delete the item or account.
• Uploaded source files used for processing are cleared from ClipKiwi-controlled active processing systems after they are no longer needed to complete the requested task.
• When you delete an individual saved result, ClipKiwi-controlled active copies are ordinarily cleared within 24 hours, although third-party processing providers may retain copies under their own policies.
• Purchase, tax, dispute, fraud-prevention, and security records may be retained after deletion when law or a legitimate protection need requires it.
• Backups are deleted or overwritten through ordinary backup cycles and are not restored for normal product use after a valid deletion.

We use measures designed to protect information, including encrypted network transmission, access controls, service monitoring, and restrictions on provider access. No online service can promise absolute security. Please keep your credentials private and contact us if you suspect unauthorized access.

8. Your choices and account deletion

• Change app permissions and notification settings through iOS or Android settings.
• Manage ad-personalization, app-tracking, or advertising-ID controls through the app, iOS, or Android privacy settings where available.
• Delete individual saved creations using the relevant in-app control.
• Request access, correction, a portable copy, restriction, objection, or deletion by emailing support@clipkiwi.com.

Delete your account

ClipKiwi provides a delete-account option inside the app, under account settings. You can also request deletion by emailing support@clipkiwi.com from the address linked to your account, with the subject "ClipKiwi Account Deletion Request." We may ask for reasonable information to verify that you control the account.

Account deletion is permanent. Accepted requests are ordinarily completed within 24 hours. We delete or de-identify the account profile, credit balance, app-account entitlement records, task history, saved creative history, feedback, and ClipKiwi-controlled active media files, subject to the limited retention described above. Payment orders, fraud-prevention records, server logs, subscription-management profiles, and third-party AI processing records may remain where law, security, accounting, or the provider's own retention rules require it.

Unused app credits and app-account entitlements may be lost. Deleting the app or your ClipKiwi account does not cancel an Apple App Store or Google Play subscription; manage store subscriptions separately in the applicable store account. Deleting your ClipKiwi account also does not automatically revoke third-party login access. You can remove ClipKiwi from Apple, Google, or Facebook account-access settings where those providers make that control available.

Canceling a subscription stops future renewal through the relevant store, but it does not by itself delete your ClipKiwi account or erase credits that remain available under the purchase terms. If you request a refund, delete your account, or have questions about remaining credits, contact support so we can review the account and purchase status without blocking your privacy request.

9. Regional privacy rights

EEA, United Kingdom, and Switzerland

Depending on the law that applies, you may have rights to access, correct, erase, restrict or object to processing, receive a portable copy, withdraw consent, and complain to a data-protection authority. Mandatory rights are not limited by this policy.

United States

Residents of California and other states with comprehensive privacy laws may have rights to know, access, correct, delete, or obtain a copy of personal information; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain sensitive-information uses; and appeal a denied request. We do not discriminate against you for exercising a privacy right.

To submit or appeal a request, email support@clipkiwi.com. An authorized agent may submit a request where local law permits, but we may verify the agent's authority and your identity before acting.

We acknowledge a privacy request promptly and answer it within the period the applicable law sets — one month in the EEA and the United Kingdom, and 45 days in California and most other United States privacy laws — and we will tell you if a permitted extension is needed.

10. Children

ClipKiwi is intended for people aged 16 or older and is not directed to children under 16. Users who are 16 or 17 should use ClipKiwi only when they have the legal capacity required where they live; if local law calls for adult approval, a parent or guardian must authorize both use of the Service and any purchase. We do not knowingly collect personal information from a child under 16. If you believe a child has provided information to us, contact support@clipkiwi.com so we can investigate and take appropriate action.

11. International data transfers

ClipKiwi and its service providers may process information in the United States and other countries where they operate. When law requires a transfer safeguard, we use an approved mechanism such as contractual protections, adequacy decisions, or another lawful transfer basis.

12. Changes and contact

We may update this policy as the Service or law changes. We will post the revised version here and update the date above. If a change materially affects your rights, we will provide additional notice through the Service or another appropriate channel where required.