Terms of Service

1. Agreement and eligibility

These Terms are an agreement between you and METALUS HOLDINGS LLC ("ClipKiwi," "we," "us," or "our"). By downloading, accessing, or using the ClipKiwi mobile application, website, or related services (the "Service"), you agree to these Terms and our Privacy Policy.

You must be at least 16 years old to use ClipKiwi. If the age of digital consent or legal majority where you live is higher, you may use the Service only with any consent required from a parent or legal guardian. You must also be legally able to enter into this agreement.

If you use ClipKiwi for an organization, you confirm that you have authority to bind that organization. Mandatory consumer rights under the law where you live continue to apply and are not waived by these Terms.

2. The Service

ClipKiwi provides AI image generation, image enhancement, AI video generation, creative templates, content-safety checks, saved creation history, and related tools. Features, templates, limits, output formats, credit costs, and availability may vary by version, device, country, account, or plan and are shown in the Service.

Some features are free, ad-supported, rewarded through ads, credit-based, or offered through a paid product. We may add, improve, limit, or retire features when reasonably necessary, but we will not knowingly remove a paid entitlement without providing the remedy required by applicable law or the relevant store rules.

3. Accounts and security

You must provide accurate information, keep your credentials confidential, and tell us promptly if you suspect unauthorized access. You are responsible for activity on your account unless caused by our failure to use reasonable security measures.

You may sign in using an email account or an enabled third-party provider such as Apple, Google, or Facebook. Your use of that provider is also subject to its terms. Do not sell, rent, transfer, lend, or otherwise let another person use your account when doing so could create security, fraud, payment, or entitlement abuse.

4. Your content and AI results

"Input" means photos, videos, prompts, instructions, and other material you submit. "Output" means an image, video, or other result generated or edited for you through the Service.

Your rights and permissions

As between you and ClipKiwi, you keep any rights you hold in your Input. You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, modify, and process Input and Output only as reasonably necessary to provide, secure, troubleshoot, and improve the Service, comply with law, and enforce these Terms. This license ends when the material is deleted, except for temporary backups and records we are legally entitled or required to retain.

Subject to applicable law and third-party rights, you may use Output for personal or commercial purposes. AI results may not be unique; another user may receive similar output. We do not promise that Output is copyrightable, non-infringing, accurate, or suitable for a particular commercial use.

Your responsibility

You confirm that you have all rights and permissions needed for your Input and the requested edit, including permission from people depicted where required. You are responsible for reviewing Output before publishing or relying on it and for obeying laws, platform rules, advertising standards, and third-party rights.

5. Acceptable use, moderation, and reporting

You may not use the Service to create, upload, request, distribute, or facilitate:

• child sexual abuse material, sexual exploitation of minors, or sexualized depictions of anyone under 18;
• non-consensual intimate imagery, sexual deepfakes, voyeurism, or harassment;
• content that infringes copyright, trademark, privacy, publicity, or other rights;
• fraud, impersonation, deceptive endorsement, identity theft, or misleading political or commercial content;
• credible threats, targeted abuse, hateful conduct, instructions for serious wrongdoing, or illegal products or services;
• malware, automated scraping, reverse engineering, unauthorized security testing, or attempts to bypass limits, filters, payment, or access controls.

How we enforce these rules

Automated checks and trained reviewers look for activity that appears to break the rules above. Where that happens we may decline to run a generation, take down or restrict material, switch off a feature, keep evidence relevant to the incident, pause or close the account, and notify authorities where the law requires or clearly permits it. We weigh how serious the conduct is, whether it has happened before, and what the surrounding circumstances show, as far as that is practical. These safeguards are not flawless, and operating them does not make ClipKiwi answerable for everything a user does or for every Output produced.

Telling us about a problem

Use the report control inside the app where one is offered, or write to support@clipkiwi.com using the subject line "ClipKiwi Content Report." Tell us what you are reporting (a screenshot, task identifier, or other pointer helps), why it breaks these Terms, and — if a real person is shown — how you are connected to them. Our target is to acknowledge a report within 72 hours and to finish reviewing a valid one within 7 business days. Reports describing an urgent risk to someone's safety, imagery of a minor, or non-consensual intimate content jump the queue.

If your content, a generation request, or your account was restricted and you think we got it wrong, reply to the notice we sent you or email support with the account details and your reasons, and a person will look at the decision again.

6. Purchases, subscriptions, cancellation, and refunds

What you are buying

ClipKiwi sells two kinds of paid product: weekly and monthly plans, and one-off credit packages. On iPhone and iPad these are bought through the Apple App Store; on Android they are bought through Google Play. We do not sell weekly or monthly plans on the ClipKiwi website. A one-off credit package is a single charge and starts no recurring billing.

Before you confirm payment, the purchase screen names the billing store, the product, the length of the billing period, the price and currency, the credits or benefits included, any introductory or trial terms, whether the product renews, and any limit specific to that product. Read that screen before you confirm — it governs the deal. Taxes and fees set by the store or your jurisdiction apply on top where relevant.

Auto-renewing plans

Weekly and monthly plans renew automatically. At the end of each paid period the store charges the payment method on your store account for another period at the price then shown, and it keeps doing so until you cancel. To stop it, cancel in the subscription settings of the store account you bought through, before that store's cut-off for the next renewal. Cancelling ends future charges; the benefits you have already paid for normally run to the end of the current period, unless the store or the law says otherwise.

Your renewal is handled entirely by Apple or Google. We cannot cancel a store subscription for you where the store does not give us that ability, and we do not see or hold your payment method.

Prices and included benefits may change for future purchases and future renewal periods. A change never reaches back into a one-off purchase you have already completed. For an auto-renewing plan, the store will send whatever notice — and collect whatever fresh consent — the law and its own rules require before a new price applies to you.

Uninstalling ClipKiwi, signing out, or deleting your ClipKiwi account does not cancel an app-store subscription. Manage subscriptions through the Apple App Store or Google Play account used for the purchase. Restoring a purchase may require the same store account used for the original purchase.

When we will back a refund

Every request gets an honest look. We will back returning the whole charge when the service you actually got left you dissatisfied, and equally when a technical fault, a double billing, a charge nobody on your side approved, or a pricing error stopped you receiving what the purchase promised.

Some situations we assess case by case rather than refunding automatically: credits from the purchase that have already been spent on completed generations, a request made long after the charge, a product bought again after an earlier refund on the same account, and cases where the records point to fraud or abuse. We will explain our reasoning, and none of this cuts into a refund or cancellation right the law where you live gives you regardless.

How to ask

Email support@clipkiwi.com with a complete request that includes your account email or sign-in method, store platform, order identifier, purchase date, product, amount, reason for the request, and any relevant screenshots or billing details. Do not send a full card number or card security code.

We will respond to a complete refund request within 48 hours. If we approve the request, we will complete the refund steps controlled by ClipKiwi within two business days and cooperate with the Apple App Store, Google Play, or the relevant payment provider to process the refund. Once approved, money goes back to the payment method originally charged and usually shows up within 5–10 business days. The store, payment channel, payment provider, or bank controls any remaining review and the moment funds land in your account, so those external steps can run longer than ours.

App-store purchases are also subject to applicable law and the refund rules of the Apple App Store or Google Play. You may request a refund through Apple's Report a Problem flow, Google Play's refund routes, or another store route available in your country, and we will provide reasonable assistance. We do not guarantee an outcome solely controlled by Apple, Google, a payment provider, or your bank. Nothing in this section limits any statutory consumer rights you may have.

Chargebacks and payment disputes

If you do not recognize a charge or believe it is incorrect, contact ClipKiwi support, the Apple App Store, or Google Play so the issue can be investigated. This does not prevent you from disputing an unauthorized or incorrect charge through the applicable store, your payment provider, or your bank, or from exercising any statutory consumer right.

If a chargeback or payment dispute is opened, we may temporarily suspend only the paid credits, subscription benefits, or other paid entitlements associated with the disputed transaction while it is reviewed. We will cooperate with the relevant payment channel and restore, refund, or adjust the affected entitlement as required by the final outcome and applicable law.

Repeated chargebacks that lack a reasonable basis, or evidence of payment fraud or abuse, may result in restrictions on future purchases or access to paid services. Any restriction will be proportionate to the risk and will not limit a good-faith dispute, a claim involving an unauthorized charge, or a right that cannot lawfully be waived.

7. Credits, promotions, and rewarded ads

Credits are limited, revocable digital entitlements used only within ClipKiwi. They are not money, property, stored value, cryptocurrency, or a gift card; they cannot be transferred, resold, exchanged for cash, or used outside the Service. Credit quantities, purchase prices, and the credit cost of each generation are shown on the relevant purchase or feature screen.

Credits reach your balance in four ways: you buy a package, a weekly or monthly plan grants them, a failed task returns them, or a promotion or rewarded activity awards them. Credits do not expire, and we do not clear them simply because time has passed. Cancelling a plan halts future renewal; it does not delete your ClipKiwi account and it does not wipe the credits still sitting in your balance, which stay usable after the plan ends.

If a generation task fails, the credits deducted for that task go straight back to your balance. You do not need to file a refund request for this. If the returned credits do not show up, email support@clipkiwi.com with the task and account details and we will investigate and correct it. A generation that completed but did not match your taste is not a failed task.

Credits carry no cash value and belong to your account alone; they cannot be moved to another account or cashed out except where the law requires it. If you are asking for a refund or planning to delete your account and want to know what happens to the credits you still hold, contact support before you act. We will look at the transaction, how the credits were used, and the state of the account, and decide what is appropriate under the law and the billing store's rules. That review does not by itself promise a cash refund or continued access to credits once an account is deleted.

ClipKiwi may offer optional rewarded ads. The reward is granted only after the ad provider reports eligible completion. Availability, frequency, and reward amount can vary. Manipulating ad delivery or completion may lead to reversal of rewards or account restrictions.

8. Our intellectual property

ClipKiwi, its software, interface, templates, graphics, text, logos, and other materials supplied by us are owned by us or our licensors and are protected by law. We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

Feedback you voluntarily send may be used without restriction or payment, provided we do not identify you publicly without permission.

9. Copyright and rights complaints

If you believe content processed or displayed through ClipKiwi infringes your rights, email support@clipkiwi.com with: your contact details; identification of the protected work; enough information to locate the material; a statement of your good-faith belief that the use is not authorized; a statement that the notice is accurate; and your physical or electronic signature. We may request more information, remove or restrict material, notify the affected user, and process a legally valid counter-notice where applicable.

10. Availability and AI limitations

AI systems are probabilistic. Output may be unexpected, inaccurate, incomplete, offensive, or similar to material generated for someone else. ClipKiwi is a creative tool, not legal, medical, financial, safety, or other professional advice. Do not use Output as the sole basis for high-impact decisions.

The Service may be interrupted by maintenance, network conditions, third-party providers, demand, security events, or circumstances outside our reasonable control. We do not guarantee uninterrupted availability, a particular generation time, or compatibility with every device.

11. Suspension, termination, and account deletion

You may stop using ClipKiwi at any time. You may delete your account using the delete-account option in account settings or by emailing support@clipkiwi.com from the address linked to the account.

Deletion is permanent and may remove stored creations, credits, and app-account entitlements. It does not cancel or refund a store purchase or subscription. Review section 6 before deleting your account.

We may suspend or terminate access when reasonably necessary to address a material or repeated breach, illegal or harmful activity, security risk, fraud, chargeback abuse, or a legal requirement. Where appropriate and lawful, we will give notice and a chance to appeal. Terms that by their nature should survive termination continue to apply.

12. Disclaimers and limitation of liability

The Service is provided on an "as is" and "as available" basis to the maximum extent the law allows. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing here excludes a warranty or consumer guarantee that cannot lawfully be excluded.

To the fullest extent permitted by law, ClipKiwi and its affiliates, personnel, and providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or opportunity. Our total liability for claims relating to the Service will not exceed the amount you paid for the Service during the twelve months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot be limited by law.

To the extent permitted by law, you are responsible for losses and third-party claims caused by your unlawful Input, infringement, prohibited use, or material breach of these Terms. This does not make you responsible for loss caused by our own breach or negligence.

13. Additional terms for the Apple App Store

This section applies only to the copy of ClipKiwi you obtained from the Apple App Store, and only to the extent it applies. Where it conflicts with anything else in these Terms, this section wins for that copy of the app.

• These Terms are concluded between you and METALUS HOLDINGS LLC alone. Apple is not a party to them, and we — not Apple — are responsible for ClipKiwi and everything in it.
• Your licence to use ClipKiwi is the non-transferable one described in these Terms, limited to Apple-branded devices you own or control and to what the Usage Rules in Apple's App Store Terms of Service permit.
• Apple has no obligation at all to provide maintenance or support for ClipKiwi.
• If ClipKiwi fails to conform to any warranty that applies, you may notify Apple, and Apple may refund the purchase price you paid for the app. To the maximum extent the law allows, that refund is the limit of Apple's obligation regarding warranties, and every other claim, loss, liability, damage, cost, or expense arising from a failure to conform is ours to answer for.
• We, not Apple, are responsible for handling any claim you or a third party make about ClipKiwi or your use of it — product liability, a failure to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar law included.
• If a third party claims that ClipKiwi or your permitted use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling, and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints, and support requests about ClipKiwi go to support@clipkiwi.com.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right — and is deemed to have accepted it — to enforce these Terms against you as a third-party beneficiary.

14. Governing law and disputes

Before starting a formal claim, please email support@clipkiwi.com with a description of the issue and requested resolution. The parties will try in good faith to resolve the dispute informally for 30 days. Either party may seek urgent injunctive relief when necessary to protect safety, confidential information, or intellectual property.

These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules. Subject to mandatory consumer rights, disputes that cannot be resolved informally may be brought in the state or federal courts located in Los Angeles County, California, and each party consents to their jurisdiction. If you are a consumer, you may also have the right to bring a claim in the courts where you live or use an available consumer dispute-resolution process.

15. Changes, general terms, and contact

We may update these Terms as the Service or law changes. We will post the revised Terms and update the date above. If a change materially affects your rights, we will provide additional notice and, where required, request consent. Continued use after the effective date means you accept the revised Terms to the extent permitted by law.

These Terms, the Privacy Policy, and any product-specific terms shown at purchase are the complete agreement about the Service. If one provision is unenforceable, it will be narrowed or removed without affecting the rest. A delay in enforcing a term is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a lawful corporate transaction without reducing mandatory rights.